At ZIBA, we stand by our products and our customers. We want you to love your purchase, and if you don’t, we make the return and exchange process simple.
Limited Lifetime Warranty
We’re proud of our craftsmanship and back every product with our Limited Lifetime Warranty.
For full details, eligibility, and to submit a claim, please visit our Limited Lifetime Warranty page.
Returns & Exchanges
U.S. Orders
- Exchanges – Free via mail for all non–final-sale items.
- Returns for Refund –
- Accepted within 30 days of delivery.
- Items must be unused, with original tags attached, and returned with proof of purchase.
- A $6.00 restocking fee will be deducted from refund totals.
- Original shipping costs (if any) are non-refundable.
To Start a Return or Exchange Visit our Returns & Exchange Center.
International order exchanges and warranty replacements are subject to international shipping charges.
Additional Return Guidelines
- Final sale items cannot be returned, exchanged, or refunded.
- Customers may initiate up to 4 returns within a 6-month period; additional requests may require review and approval.
- Refunds are processed within 5–10 business days after we receive your returned item.
Wrong or Defective Items
If you receive the wrong item or a defective product upon delivery, contact our Customer Service team immediately so we can send the correct replacement.