Shipping policy

We’re committed to getting your ZIBA order to you quickly, safely, and with care. Please review our shipping guidelines before placing your order.

1. Order Processing

  • In-stock items ship within 1–2 business days after your order is placed.
  • Orders placed after 12 PM Pacific / 3 PM Eastern will be processed the next business day.
  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.

2. Shipping Methods & Rates

Free Premium 2-Day Shipping (FedEx® Pak)

  • Free for all U.S. orders over $50.
  • Most orders ship via FedEx® Pak with a 2-business-day transit time (please allow additional time for USPS deliveries or shipments to Hawaii and Alaska).
  • Limitations:
    • Available only in the U.S., including Hawaii and Alaska (excludes Puerto Rico and all other U.S. territories).
    • Valid for one “ship-to” address per order.
    • Large multi-item orders may ship in separate boxes at no additional cost.

International Shipping

  • We ship worldwide!
  • Rates are calculated at checkout.
  • Taxes/Duties: Some countries require payment of duties or VAT before delivery. Customers are responsible for these fees. 

3. Shipping Limitations

  • Orders are shipped to the address provided at checkout. Please ensure accuracy to avoid delays or failed deliveries.
  • ZIBA is not responsible for orders delayed or undeliverable due to incomplete or inaccurate address information.
  • We do not ship to freight forwarding addresses.
  • Delivery times are estimates and may be affected by events outside our control.

4. Delivery Loss or Damage

  • Risk of loss passes to you upon delivery by the carrier.
  • If your order has not arrived within 14 days of shipment confirmation, contact our Customer Service team.
  • If your order arrives damaged, notify us within 48 hours of delivery for assistance.

5. Importer of Record (International Orders)

  • For international shipments, the purchaser/recipient is considered the Importer of Record.
  • You must comply with all import laws in the destination country and pay all applicable duties, taxes, and fees.
  • ZIBA is not responsible for delays, returns, or costs due to failure to follow local import regulations.

6. Tracking Your Order

  • You’ll receive a shipping confirmation email with tracking details once your order ships.
  • Please allow up to 48 hours for tracking updates to appear. 

Contact Us
Email: help@zibacollection.com
Address: 28385 Constellation Road, Valencia, CA, USA